Privacy Policy

Carl’s Air Conditioning & Appliance (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website, https://carlsacandappliance.com/ (the “Site”), or interact with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Address
  • Any information you submit through contact forms, service requests, or account registration

Automatically Collected Information

  • IP address
  • Browser type
  • Device information
  • Pages visited and time spent on the Site
  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Provide, operate, and improve our services
  • Respond to inquiries and service requests
  • Process transactions
  • Send service updates, promotions, and marketing communications
  • Improve website functionality and user experience
  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar tracking technologies to:

  • Analyze website traffic
  • Understand user behavior
  • Deliver targeted advertisements

You can control cookies through your browser settings.

4. Google Ads & Customer Match

We use Google Ads and related services, including Customer Match, remarketing, and conversion tracking.

How this works:

  • We may use personal information (such as email addresses) to create encrypted lists that are uploaded to Google.
  • Google matches this data with users’ Google accounts to show relevant ads across Google Search, YouTube, Gmail, and other Google services.
  • Data is hashed (securely encrypted) before being shared with Google.

Your Rights:

We comply with all applicable Google Ads Customer Match policies, including restrictions on sensitive information and proper consent.

5. Third-Party Services

We may share information with trusted third parties, including:

  • Advertising partners (e.g., Google Ads)
  • Analytics providers (e.g., Google Analytics)
  • Payment processors
  • CRM and marketing platforms

These parties are required to protect your information and only use it for specified purposes.

6. Data Retention

 Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. We retain personal information only as long as necessary to:

  • Provide services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

8. Your Privacy Rights

Depending on your location, you may have rights to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of marketing communications
  • Restrict or object to data processing

To exercise your rights, contact us using the information below.

9. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect personal information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. SMS Communications Terms & Conditions

By providing your mobile phone number to Carl’s Air Conditioning, you consent to receive text messages related to your service requests and account activity. These messages may include appointment reminders, service updates, technician arrival notifications, and other customer care communications.

Message Frequency
Message frequency may vary depending on your interactions with our business.

Message & Data Rates
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

Opt-Out Instructions
You may opt out of receiving text messages at any time by replying STOP to any message. Once you opt out, you will no longer receive SMS communications from us unless you re-subscribe.

Help & Support
For assistance, reply HELP to any message or contact us directly at:

Consent & Data Usage
We use your phone number solely for the purpose of communicating with you regarding your service requests, appointments, and account-related matters.

1- SMS Consent Communication:

The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Carls Air Conditioning, you may receive messages related to the following:

Customer care regarding appointment reminders, follow-up messages, and customer inquiries. 

Account notifications regarding updates and reminders.

Marketing regarding promotions or offers. 

Example: “Hello, this is a friendly reminder of your upcoming appointment with [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from Carls Air Conditioning at any time.”

3- Message Frequency:

Message frequency may vary depending on the type of communication. 

Example:

“Message frequency may vary. You may receive up to 10 SMS messages per week regarding your appointments or account status.”

Opt-In Method:

You may opt-in to receive SMS messages from Carls Air Conditioning in the following way:

By submitting an online form

If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at

Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.

You can opt out at any time by texting “STOP.”

For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.

Message frequency may vary

No Sharing of SMS Consent
SMS consent is not shared with third parties or affiliates for marketing purposes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Carl’s Air Conditioning & Appliance
2581 Jupiter Park Dr Ste E4, Jupiter, FL 33458

13. Consent

By using our Site, you consent to this Privacy Policy and our data practices described herein.

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